Experiencing a security incident?
Don’t wait. Every minute matters. Our incident response team is available around the clock — for ransomware, active breaches, business email compromise, and insider threats. Call directly and triage starts on the call.
Request emergency response.
The hotline is always the fastest path. If a call isn’t possible right now, submit the form below — it reaches the same 24/7 response team. Include a phone number where we can reach you, and isolate affected systems but leave them powered on.
Faster: call 1-888-96-CYBER — answered 24/7. If the form is unavailable, email the response team.
When it happens, you need answers, not a learning curve.
Incident response is built for the moment your environment is compromised — and for every moment before that, when readiness determines how bad it gets. From first call to root-cause report, retainer-backed response, readiness exercises, tabletop simulations, and strategic advisory work close the gap between an attack and a controlled recovery.
When organizations call us.
Ransomware, business email compromise, or an unexplained breach in progress, and you need a responder now.
Post-incident hardeningA closed incident with no plan for the next one — retainer setup and readiness exercises change that.
Untested response plansAn IR plan that has never been rehearsed against a realistic scenario.
Board & executive reportingA breach, a near-miss, or a regulator asking what your program actually does.
Unwritten response plansNo IR plan, no playbooks, or ones that haven’t been touched since they were written.
Identity exposureActive Directory misconfigurations sitting one compromised account away from domain takeover.
AI adoption outpacing governanceShadow AI use, ungoverned copilots, or AI systems nobody has assessed.
Incident Response Services
A responder on the line, working the incident with you.
When compromise is confirmed or suspected, our incident responders engage under a retainer-backed model built for speed: scoping the incident, containing it, and working root cause to closure. Engagements can run privileged, under counsel, or non-privileged, depending on what the moment calls for.
- Retainer-backed rapid engagement
- Containment & eradication
- Root-cause analysis
- Privileged or non-privileged delivery
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Engagement types
- Non-privileged incident response
- Privileged incident response, engaged under a Privileged Engagement Letter (PEL) with counsel
How it starts
Retainer customers reach a responder through committed response times set at retainer purchase. Every engagement opens with rapid scoping so effort goes to containment first and root cause second, not the reverse.
Response Readiness Services
Rehearse the incident before it’s real.
An IR plan that has never been exercised is a hypothesis, not a capability. Response Readiness Services put your team through a live incident scenario or a workshop built around what matters most to you, surfacing gaps in roles, escalation paths, and decision-making before an actual attacker does it for you.
- Live-fire IR scenarios
- Customer-selected focus areas
- Roles & escalation validation
- Runs alongside your retainer
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Exercise options
- Response Readiness Exercise 1: Incident Response with CrowdStrike — a simulated engagement run alongside CrowdStrike’s own responders
- Response Readiness Exercise 2: Customer-Selected Workshops — scoped to the scenario or gap your team most needs to test
CrowdStrike Pulse Services
Ongoing advisory, not a once-a-year checkup.
Pulse Services keep a named advisory relationship running between major engagements, tracking your risk posture, threat landscape changes, and program maturity continuously rather than resetting the conversation every twelve months.
- Named advisory relationship
- Continuous risk tracking
- Regular cadence check-ins
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How it connects
Pulse is the advisory cadence around the CrowdStrike platform work itself, which is run by our CrowdStrike Center of Excellence. Pulse tracks the risk and maturity picture; the Center of Excellence implements, tunes and operates the modules underneath it.
Strategic Advisory Services
Turn security into a program the board can see.
Strategic Advisory covers the assessment and governance work that shows leadership where the program stands today and what to fix next, including the newest ground: shadow AI, AI system risk, and SecOps readiness for AI-driven operations.
- SOC & maturity assessments
- Ransomware & insider risk reviews
- Executive briefings & board education
- AI governance & readiness
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What's included
- SOC Assessment
- Cybersecurity Maturity Assessment
- Cybersecurity Maturity Assessment Interim Review
- Ransomware Defense Assessment
- Insider Risk Program Review
- Executive Briefings
- Advisory Workshops
- Board Education Services
- Shadow AI Visibility Service
- AI Systems Security Assessment
- AI for SecOps Readiness
How these connect
Maturity and SOC assessments set the baseline; executive briefings and board education pressure-test it with the people who own the risk; Shadow AI Visibility and the AI Systems Security Assessment extend that same governance lens to AI tools and models already in use across the organization.
Cybersecurity Tabletop Exercise
A structured rehearsal for the decisions that matter most under pressure.
A tabletop exercise walks your leadership and response team through a realistic breach scenario in a facilitated, discussion-based format, testing decision-making, communication, and escalation without touching production systems. It is among the fastest ways to find the gaps in a plan before a real incident does.
- Facilitated breach-scenario walkthrough
- Leadership & response-team participation
- Decision, communication & escalation testing
- No production impact
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What's included
- Scenario built around your industry, environment, and most likely threat actors
- Facilitated session with leadership and the response team together
- After-action report with findings and recommended plan updates
How it pairs
Tabletop exercises pair naturally with IR Plan Development and IR Playbook Development: the plan is written, then pressure-tested, then refined based on what the exercise reveals.
Active Directory Security Assessment
Domain admin is closer than most organizations think.
Active Directory remains the most common path from a single compromised account to full domain takeover. This assessment reviews trust relationships, privilege escalation paths, and configuration drift against known attack techniques — before an attacker finds them first.
- Trust & privilege-path review
- Configuration drift detection
- Attack-path mapping
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What's included
- Trust relationship and domain/forest boundary review
- Privilege escalation path enumeration
- Configuration drift against known attack techniques
- Prioritized remediation guidance
How it differs from a penetration test
This is an assessment of the directory’s configuration and exposure. Where you want the same ground worked adversarially — chained into live attack paths — that is the Active Directory review inside Offensive Security’s penetration testing capability. The two are deliberately complementary: one maps the exposure, the other proves it.
IR Plan Development
The document your team actually opens during an incident.
A usable IR plan is short, current, and matched to how your organization actually operates, not a binder pulled off a shelf once a year. We build the plan around your structure, systems, and regulatory obligations, then hand it to the team that will use it.
- Built to your org structure
- Regulatory obligations mapped
- Handoff & team walkthrough included
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What's included
- Plan built around your organizational structure and systems
- Regulatory and contractual notification obligations mapped
- Roles, escalation paths and decision authority defined
- Handoff walkthrough with the team that will use it
IR Playbook Development
Step-by-step response, for the scenarios you’re most likely to face.
Playbooks translate the IR plan into scenario-specific action: ransomware, business email compromise, insider threat, and the incident types most relevant to your environment, each with clear steps, owners, and decision points.
- Scenario-specific runbooks
- Clear ownership & decision points
- Built alongside your IR Plan
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What's included
- Ransomware, business email compromise and insider-threat runbooks
- Additional scenarios chosen for your environment
- Named owners and decision points at each step
- Written against your IR Plan so the two do not drift apart